Description
Role Overview
We are seeking a Field Application Engineer (FAE) – Intern or Recent Graduate to support the deployment, integration, and optimization of our GPS fleet management hardware and telematics solutions. This role is ideal for someone early in their career who wants hands-on experience working at the intersection of engineering, customers, and real-world applications.
You will work closely with customers, sales teams, and internal engineering groups to ensure successful product implementation and deliver technical support throughout the customer lifecycle.
Key Responsibilities
Customer-Facing Technical Support
Assist customers with installation, configuration, and troubleshooting of GPS tracking devices and telematics systems
Provide technical guidance on product functionality, integration, and best practices
Support field deployments and customer onboarding activities
Product Implementation & Integration
Help configure devices for customer environments, including vehicle integration (e.g., OBD-II, hardwired installs)
Assist with testing and validating device performance in real-world conditions
Support integration with customer systems via APIs or platform tools
Troubleshooting & Issue Resolution
Diagnose hardware, connectivity, and configuration issues in collaboration with senior engineers
Document issues clearly and escalate complex problems to engineering teams
Track and follow through on customer issues to resolution
Collaboration with Internal Teams
Work with sales teams to support pre-sales technical discussions and product demos
Provide feedback to engineering and product teams based on field experience
Support quality and testing teams with real-world use case validation
Documentation & Reporting
Document installation procedures, troubleshooting steps, and customer configurations
Maintain accurate records in CRM or ticketing systems
Contribute to knowledge base articles and technical documentation
Requirements
Education
Bachelor’s degree (or in progress) in Electrical Engineering, Computer Engineering, Computer Science, or related field
Technical Skills
Basic understanding of hardware systems and embedded devices
Familiarity with GPS, IoT, or telematics technologies is a plus
Exposure to vehicle systems (OBD-II, CAN bus) is a strong plus
Basic networking knowledge (cellular, Bluetooth, Wi-Fi)
Comfortable with basic scripting or troubleshooting tools
Soft Skills
Strong communication skills with the ability to clearly explain technical concepts to a non-technical audience
Problem-solving mindset with attention to detail
Willingness to learn in a fast-paced, customer-facing environment
Ability to manage multiple tasks and priorities
Preferred (Not Required)
Internship or project experience involving hardware, IoT, or field support
Familiarity with APIs, data platforms, or cloud-connected devices
Hands-on experience installing or troubleshooting electronic devices
What You’ll Gain
Hands-on experience with real-world hardware deployments and customer environments
Exposure to cross-functional teams including engineering, product, and sales
Mentorship from experienced engineers and technical leaders
Opportunity to grow into full-time roles such as Field Application Engineer, Technical Services Engineer, or Systems Engineer
Work Environment
In our San Diego, CA office and some field-based work
Occasional travel to customer sites may be required
Hands-on work with hardware devices and vehicle installations
Compensation & Benefits
Engineering Intern (part time or full time available) $25 to $30 / hour DOE and education. This position can move into the full time FAE position upon graduation.
Entry level / Recent Grad FAE (Full time): $72,000 plus full company benefits, including medical, dental, vision, etc. Company contributes 95% to employee benefit costs. Unlimited PTO, paid company holidays, and 401k plan with company contribution.