As an Entry-level Customer Service Associate, you will be responsible for delivering excellent customer support as part of our marketing and promotional campaigns. This role is ideal for a friendly, motivated individual looking to build strong communication, customer service, and professional skills within a dynamic marketing environment.
You will work closely with marketing and client services teams to ensure every customer interaction reflects our brand values and campaign objectives.
Key Responsibilities
Handle customer enquiries via phone, email, or live chat
Provide accurate information about products, services, and marketing campaigns
Support customer engagement, retention, and satisfaction initiatives
Record and update customer information in internal systems
Resolve basic customer issues and escalate complex queries when required
Maintain a professional and positive tone in all communications
Follow brand guidelines and customer service standards
Support team targets and campaign performance goals
What We’re Looking For
Strong communication and interpersonal skills
Positive, professional, and customer-focused attitude
Ability to work in a fast-paced, team-oriented environment
Willingness to learn and take feedback
Basic computer and data entry skills
Reliable, organised, and punctual
No previous experience required, full training provided
What We Offer
Comprehensive training and ongoing coaching
Clear progression opportunities within marketing and customer-focused roles
Supportive and collaborative team culture
Exposure to live marketing campaigns and client accounts
Opportunities for personal and professional growth
If you’re ready to start your career in marketing and customer service within a supportive, fast-paced environment, we’d love to hear from you. Apply today and take the first step towards your future with us.
Salary: 95000 - 100000 USD Per annum