About the RoleWe are looking for a friendly and customer-focused Entry-level Customer Service Associate to support customer interactions across marketing campaigns and promotional activities. This role is ideal for someone starting their career who enjoys working with people and wants to develop strong communication and service skills within a fast-paced marketing environment. You will represent client brands professionally while ensuring customers receive a positive and consistent experience. Key ResponsibilitiesHandle customer enquiries via phone, email, and digital platformsProvide clear and accurate information about campaigns, products, and servicesAssist customers throughout their journey and resolve basic queriesEscalate complex issues to senior team members when requiredMaintain accurate records of customer interactions and feedbackSupport marketing campaigns, events, and promotional activitiesCollect customer insights to support campaign improvementWork collaboratively with marketing and account teams to meet campaign objectivesSkills & RequirementsStrong communication and interpersonal skillsPositive, customer-first attitudeGood organisational skills and attention to detailAbility to work well independently and as part of a teamComfortable working in a fast-paced environmentBasic IT skills and confidence using digital systemsWillingness to learn and develop professionallyNo previous customer service experience required, full training providedWhat We OfferComprehensive training and ongoing supportClear progression opportunities within customer service, marketing, or account managementSupportive and energetic team cultureHands-on experience working on live marketing campaignsOpportunity to develop transferable communication and customer engagement skills This role is ideal for a motivated individual looking to begin a career in customer service within the marketing industry.