Company DescriptionAbout UsAt Story Lane Box, we believe in the power of storytelling to connect people, inspire creativity, and drive innovation. Based in Santa Ana, CA, we specialize in delivering tailored content solutions and organizational tools for professionals, creatives, and enterprises. Our mission is to bring structure and inspiration together through premium service, smart systems, and a dedicated team.Job DescriptionJob DescriptionWe are seeking a dedicated and enthusiastic Entry Level Customer Service Assistant to join our growing team. This role is perfect for someone who is passionate about helping others, thrives in a fast-paced environment, and is looking to build a career in customer service.ResponsibilitiesRespond promptly and professionally to customer inquiries via phone and emailProvide detailed product information and resolve customer concernsAssist with order processing, returns, and exchangesMaintain accurate customer records in the systemWork closely with the operations and fulfillment teams to ensure timely deliveriesUphold a positive brand image through every customer interactionQualificationsQualificationsHigh school diploma or equivalentExcellent verbal and written communication skillsStrong problem-solving abilities and attention to detailAbility to multitask and stay organized under pressureProficiency in basic computer applications (e.g., email, spreadsheets, data entry)A friendly, professional, and patient demeanorAdditional InformationBenefitsCompetitive annual salary ($46,000 – $50,000)Opportunities for professional growth and advancementOn-the-job training and mentorshipSupportive and collaborative team environmentPaid time off and holidaysHealth and wellness benefits package