Company DescriptionAbout Us:Welcome to Shine Social Brand, where we sprinkle a little stardust on your brand’s journey! We’re not just your average PR branding company; we’re a team of passionate storytellers, trendsetters, and dream weavers dedicated to making your brand shine brighter than ever before. Job DescriptionJob Title: Entry Level Customer Service AssistantLocation: Charlotte, NCCompany: Shine Social BrandJob Description:The Entry Level Customer Service Assistant will support client campaigns by providing excellent customer interactions during events, retail promotions, and in-person activations. This role is ideal for individuals who enjoy working with people, problem-solving, and creating positive customer experiences.Salary Range: $18.00 - $29.00 per hour, based on experience.Key Responsibilities:Greet and assist customers during in-person promotions and eventsAnswer customer questions and provide clear information about client products or servicesSupport event setup, execution, and breakdown, ensuring event areas are organized and welcomingDistribute promotional materials or samples to customers during eventsTrack and record customer interactions and feedback for reporting purposesHandle customer concerns promptly and professionally, escalating as neededMaintain a clean and organized event or booth spaceAssist the team with inventory management of promotional materialsQualificationsQualifications:High school diploma or equivalent required; coursework in communications, business, or hospitality is a plusPrevious customer service, retail, or hospitality experience preferred but not requiredExcellent communication and interpersonal skillsAbility to work in fast-paced, in-person settingsPositive attitude with a customer-first mindsetReliable and punctual with strong attention to detailComfortable working flexible hours, including occasional evenings and weekends for eventsAdditional InformationBenefits:Comprehensive health, dental, and vision insurance.Retirement savings plan with company match.Generous paid time off and holidays.Professional development opportunities.Flexible work environment.