Company DescriptionAbout Us:Welcome to Shine Social Brand, where we sprinkle a little stardust on your brand’s journey! We’re not just your average PR branding company; we’re a team of passionate storytellers, trendsetters, and dream weavers dedicated to making your brand shine brighter than ever before. Job DescriptionJob DescriptionWe are seeking a motivated and detail-oriented Entry Level Customer Service Assistant to join our growing team. This position is perfect for individuals who are passionate about helping others, eager to learn, and ready to grow within a dynamic, fast-paced environment. You will be the first point of contact for customer inquiries, providing support and ensuring client satisfaction.ResponsibilitiesHandle incoming calls and emails from customers in a professional and timely mannerProvide accurate information about products, services, and company policiesResolve customer issues effectively or escalate when necessaryMaintain detailed and accurate customer recordsAssist in processing orders, returns, and follow-upsCollaborate with team members to ensure consistent service qualityUphold a positive and helpful attitude in all customer interactionsQualificationsQualificationsHigh school diploma or equivalent; associate’s or bachelor’s degree is a plusStrong communication and interpersonal skillsAbility to manage time effectively and multitask in a fast-paced environmentProblem-solving mindset with a focus on customer satisfactionBasic computer literacy and familiarity with CRM systems is an advantageEagerness to learn and adapt to new tools and proceduresAdditional InformationBenefitsCompetitive annual salary: $42,000 – $48,000Opportunities for professional growth and advancementOn-the-job training and development programsSupportive and team-oriented work environmentHealth, dental, and vision insurance optionsPaid time off and holidays