Project Associate
Location: Sewell, NJ
Monday-Friday 8:00am-5:00pm
Starting at $20/hour + Bonus Potential
Fast-paced role. Big impact. Strong benefits.
If you enjoy solving problems, communicating with clients and service providers,
and keeping operations running smoothly—this could be your next move.
Who We Are
NEST is a pioneer in the Integrated Facilities Management (IFM) industry. Since
1994, we’ve partnered with multi-site organizations to deliver real cost savings
through industry-leading technology, operational excellence, and a deep
understanding of our clients’ brand standards.
We believe great service starts with great people—and we invest in teams that
care about doing things right.
What You’ll Do
This role builds and manages relationships within the NEST Independent Service
Provider (ISP) network, supporting bid reviews, RFP/RFI/RFQ responses, proposal
preparation, benchmark pricing analysis, and scheduling to ensure competitive
pricing and high-quality service delivery for clients. The Associate partners
with Specialists and Project Managers to drive client satisfaction through
proactive communication, problem resolution, workflow optimization, and
adherence to company policies and values.
* Networks with Independent Service Providers including plumbers, electricians,
handymen and others through the NEST Independent Service Provider (ISP)
network.
* Assists Specialists and Management in the reviewing bid/proposal process to
validate the scope of work and pricing, focusing on getting the best price
for our client. Based on client benchmarks, the Associate will review for
accuracy, as well as opportunities to cut costs.
* Demonstrates the ability to gather, and assist with submitting detailed
business information for evaluation, pricing, and presentation of solutions
to identified prospect’s business problems.
* Supports Specialists and Project Manager’s with Requests for Proposals
(RFP’s) and coordinating with the contacts involved, reviewing and analyzing
the Request for Information (RFI), Request for Proposal (RFP), and Request
for Quote (RFQ) customer documents utilizing strategic acumen, problem
solving skills and the vision necessary to help develop unique solutions for
a variety of clients.
* Assists in preparation of quotes, contracts and RFP/RFI responses for
potential customers.
* Follows up with ISPs on outstanding proposals and any other required
information as needed.
* Fully understands and implements NEST values: Responsibility to our clients,
to each other and to our providers.
* Provided support and counseling to employees regarding proper job and system
processes and procedures as required.
* Adheres to all company policies, procedures and business ethics codes and
ensures that they are communicated and implemented within the team.
* Demonstrates the ability to carry on a business conversation with business
owners and decision makers.
* Client correspondence (service calls) and communicate effectively with the
client on all general questions and issues and resolve within organization.
* Maintains client satisfaction by responding to problems quickly through
investigation and resolution.
* Familiarity with 3rd Party correspondence (i.e. Facility Source, Service
Channel), ISP Portal and IVR Systems.
* Basic understanding of the Project department workflow and System Z (Internal
Work order Management System)
* Assist with adding non-compliant ISPs to Work orders
* Assists in proactive and reactive ISP new hiring process.
* Adding proposals/preparing proposals (cost screen in System Z).
* Collects RFPs from NEST providers.
* Familiarity and understanding of client needs and their typical service
requests.
* Identify new areas for benchmark pricing.
* Schedule services with ISPs and clients.
* Communicates with customers on sensitive and escalated items.
* Continually searches for faster, better, and more efficient ways to handle
the workflow.
* Contributes to procedures that improve department’s performance.
Busy? Absolutely. Boring? Never.
Who Thrives in This Role
* Organized multitaskers who can manage multiple work orders at once
* Strong communicators who remain professional with clients and providers
* Team players who collaborate across departments
* Problem-solvers who can think quickly and make decisions
* Detail-oriented individuals who enjoy process and structure
Requirements:
High school diploma or GED
1–2 years of customer service or facility management experience
Strong phone, email, and customer service skills
Intermediate computer skills and ability to learn internal systems
Pay & Perks
Starting at $20/hr
Bonus opportunities
40 hours Vacation + 32 hours Personal (Year 1)
40 hours Paid Sick Time
Medical plans – NEST helps cover the cost
401(k) with company match
Employer-paid life insurance ($15,000)
Employee Assistance Program (EAP)
Optional Dental, Vision, Pet Insurance, Legal & Identity Protection
Company-sponsored engagement & philanthropic events
Our Values
Innovation: Delivering real cost-saving strategies through technology and
operational excellence
Helping: Supporting our clients, communities, service providers, and employees
Together: Building trusted partnerships through respect, teamwork, and
exceptional service
Equal Opportunity Employer
NEST is proud to be an Equal Opportunity and Equal Pay Employer. We are
committed to creating an inclusive workplace and provide reasonable
accommodations for qualified individuals with disabilities.
Pre-Employment Requirements
Before officially joining NEST, candidates must successfully complete:
A pre-employment skills assessment
Background check
Drug screening
If you want solid pay, great benefits, and a role where your work makes a real
difference every day—apply today.
We can’t wait to meet you.