Are you warm, caring, friendly, and passionate about providing excellent
service? Are you excited about giving back to your community? Are you looking
for an entry-level position that promises career development? If so, we want to
talk to you - we are currently looking for Customer Service Superstars to join
our Team!
An Associate Member Relationship Specialist (Teller 1) provides exceptional
face-to-face member service in our branch locations.
Position hours vary between:
* 8:30 am - 5:30 pm Monday through Friday
* 8:30 am - 2:30 pm Saturday
This opportunity is ideal if you are:
* Excited about providing amazing service to our members and the community.
* Looking for a position that will establish and grow your career.
* Interested in learning how to open financial memberships and assist with loan
requests.
* Passionate about financial education and finding solutions.
Essential Functions and Responsibilities
1. Personally, provides exceptional member service; uses Service Standards in
every work-related interaction.
2. Actively participates in meeting the goals of the department and the Credit
Union.
3. Provides excellent service by using a positive and professional tone to
assist members and team members accurately, thoroughly, and as efficiently
as possible while maintaining consistent and friendly service.
4. Uses organizational tools and techniques to complete tasks on time and
successfully manage multiple competing priorities simultaneously.
Service
1. Assists members with routine transactions and service requests, including
but not limited to; positively identifying individuals, negotiating checks,
receiving deposits, card services, etc.
2. Assists with member research and problem resolution.
3. Accurately completes member service requests, and places proper attention to
data accuracy, policies and procedures, cash management and balancing, and
branch safety/security routines.
4. Works within given limits and authority; proactively seeks supervisory
assistance as needed.
5. Promotes credit union products and services and actively refers members to
credit union partners as appropriate.
6. Has an open mind; can conceptualize and proactively solve problems in
pursuit of exemplary service to members, teammates, and the organization.
7. Is courageous and willing to make decisions that result in positive member
outcomes.
Development
1. Exemplifies the attitude, aptitude, and ability to learn quickly and
efficiently while showing assertiveness in personal development.
2. Successfully completes all learning events and academies on schedule,
effectively communicating with mentors and leaders with the purpose of
achieving learning objectives.
3. Actively participates in organizational projects and promotions; Develops a
thorough knowledge of credit union products, services, rates, and
partnerships.
4. Suggests and participates in credit union community service opportunities
and events.
5. Maintains a working knowledge of Bank Secrecy Act (BSA), Anti-Money
Laundering (AML) and Office of Foreign Asset Controls (OFAC) and complies
with all laws and regulations applicable to area of responsibility.
6. Regular and predictable attendance and punctuality.
7. Other duties as assigned and deemed necessary by Supervisor to achieve the
goals of the department and the Credit Union.
No aggressive sales goals – our focus is serving Members.
Benefits Include: (not a complete list)
Wellbeing
* Weekly pay
* 401K Retirement Savings Plan with company match
* Paid time off accrual begins upon hire
* Paid sick leave
* Company-provided life insurance at up to twice your annual salary
* Financial Education Programs
* DoorDash DashPass
Health
* Medical, Dental, and Vision Insurance for part-time and full-time employees
* Modern Health
* Care.com subscription
* Teladoc
* Pet Insurance
Career Development
* Career development opportunities
* Team members are eligible to apply for assistance with educational expenses
through ArrowHeart's scholarship program.
To learn more about Arrowhead Credit Union and our service culture, visit
our Career page [https://www.arrowheadcu.org/Careers_53.html], and
our ArrowHeart Foundation. [https://www.arrowheadcu.org/arrowheart]
The pay range for this position is listed below.
Starting pay for successful applicants is generally within the minimum to
midpoint of the pay range. Our consideration for pay is designed to support
career growth and development over time. Offers extended depend on a variety of
job-related factors, including but not limited to individual experience,
knowledge, training, education, geographic location, market demands, and
internal equity.
Pay range:
Minimum: $22.32/hour | Midpoint: $27.22/hour | Maximum: $32.12/hour