Join Goodwill’s Retail Leadership Team and play a key role in driving excellent customer service, supporting store operations, and developing a positive, mission-focused environment. Whether you're leading a department, opening or closing the store, or supporting the management team, you’ll help ensure that every donation and customer interaction fuels our mission. If you’re a hands-on leader who thrives in a fast-paced retail setting, we’d love to meet you!
What You’ll Do
* Lead by example and support a culture of world-class customer service.
* Assist with daily store operations including opening/closing, cash handling, and reporting.
* Support and train team members in areas like customer service, merchandising, donation flow, pricing, and safety.
* Ensure clean, organized, safe store conditions while maintaining inventory flow and product rotation.
* Monitor loss prevention and safeguard company assets.
* Maintain accurate production counts, donor tracking, and department-specific goals.
* Provide positive, mission-driven leadership to create a motivating and inclusive environment.
* Step into keyholder, department lead, or management support responsibilities based on store need.
What You Need
* Previous retail experience; leadership experience preferred (not required for all roles).
* Strong communication, coaching, and problem-solving skills.
* Ability to lead by example while supporting a team-oriented environment.
* Basic computer skills and comfort learning POS and reporting tools.
* Ability to stand, bend, lift 25–40 lbs depending on role.
* Reliable transportation.
* Preferred open availability; must be willing to work evenings and weekends as business needs require.
What You Get:
* Medical, Dental, & Vision Insurance
* Employer Paid Life Insurance
* 401K Retirement Plan with an Employer Match
* Paid Time Off
* 25% Store Discount
* Teladoc copays covered by Goodwill
* Access to a Life Coach
* Training and Development Opportunities
* Education Assistance and Incentives
* Comprehensive Wellness Program with Incentives
Positions Available:
* Keyholder
* Assistant Store Manager
* Store Manager in Training